I forgot my password, how do I recover it?
If you can't log in, you'll find a 'Forgot Password' link on the main Gingr log in screen. If you're still having trouble, email us at firstname.lastname@example.org and we'll be happy to help you.
Help! I can't login!
Campers who haven't attended in a while may have been deactivated. Please send us an email and we can get your profile activated!
How do I make a reservation?
Once you log into your Gingr account, you'll find a 'Reservation' tab to input all your reservation information. There's also an option to make repeating reservations!
Where can I update my or my camper's information?
Under your Camper's Gingr profile, you'll see an 'Edit' pencil icon. If you select that, you'll be able to update any information, such as medical history, weight, size, etc.
How do I change reservation information?
In your pup's Gingr profile, you'll see a list of all future reservations. To change or cancel a reservation, select the specific date. If you're unable to edit or change anything, it may be too close to the reservation time. Please call or email if you need any assistance.
Why does my dog have to be spayed/neutered by 8 months?
Intact dogs over 8 months in a group play setting can have an adverse affect on the overall group dynamic. Even if a pup is acting like their normal self, the group may respond differently. Puppies that are intact and under 8 months may attend Camp.
Please contact us for more information or to discuss veterinarian recommended exclusions.
I want to see what my Camper's day is like!
We're very active on our Instagram and Facebook! We post daily pictures of our Campers.
How are your play groups separated?
We separate Campers based on their size and their activity level, placing them in the appropriate play group. Our groups are kept small so even shy pups can make friends.
How is a pup evaluated on their first day?
All Campers must be able to play appropriately with the group, including boarding dogs. While your pup may behave a certain way at home or at the dog park with their parents, Camp is a new environment. Dogs that do well in group are able to self-regulate, play politely, and respond to their name (even when they're excited).
Our small facility does not have the ability to take pups that have a history of aggression or severe anxiety.
What happens if my dog gets sick while at camp?
If a Camper is displaying signs of illness, they'll be separated from the other campers and you'll be notified. We will take them to the veterinarian immediately if necessary or keep your pup separated until you're able to pick them up. Click here to learn more about common illnesses.
What if my dog gets injured?
Dogs love to wrestle and play! Sometimes it leads to play scratches, which are especially common on short-hair or light colored pups. Broken nails and raw paw pads are also common. If your dog has an injury that requires immediate medical attention, we will reach out to you and/or your emergency contact, and transport your pup to the veterinarian.