F.A.Q.

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Should I bring lunch?

Puppies under 6 months need to bring lunch. Between 6 months and 1 year they may need lunch as they begin transitioning to eating twice a day. Dogs over 1 year generally do best eating at home. 

Why does my dog have to be spayed/neutered by 8 months?

Intact dogs over 8 months in a group play setting can have an adverse affect on the overall group dynamic. Even if a pup is acting like their normal self, the group may respond differently. Puppies that are intact and under 8 months may attend Camp. Please contact us for more information or to discuss veterinarian recommended exclusions. 

I want to see what my Camper's day is like!

We're very active on our Instagram and Facebook! We post daily pictures of our Campers.

How are your play groups separated?

We separate Campers based on their size and their activity level, placing them in the appropriate play group. Our groups are kept small so even shy pups can make friends.

How is a pup evaluated on their first day?

All Campers must be able to play appropriately with the group, including boarding dogs. While your pup may behave a certain way at home or at the dog park with their parents, Camp is a new environment. Pups that do well in group are able to self-regulate, play politely, and respond to their name (even when they're excited). Pups must be comfortable with settling in their suite for meals and naps. Our small facility does not have the ability to take pups that have a history of aggression or severe anxiety.

What happens if my dog gets sick?

Please keep your pup home if they are ill and let us know as soon as possible if you need a Play Package extension. We will notify you if your Camper is displaying signs of illness at Camp. We will take them to the veterinarian immediately if necessary or keep your pup separated until you're able to pick them up. Click here to learn more about common illnesses.

What if my dog gets injured?

Dogs love to wrestle and play! Sometimes it leads to play scratches, which are especially common on short-hair or light colored pups. Broken nails and raw paw pads are also common. If your dog has an injury that requires immediate medical attention, we will attempt to contact you first before your emergency contact and transport your pup to the veterinarian as needed. 

Help! I can't login!

Online System

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Campers who haven't attended in a while may have been deactivated. Please send us an email and we can get your profile activated!

I forgot my password, how do I recover it?

If you can't log in, you'll find a 'Forgot Password' link on the main Gingr log in screen. If you're still having trouble, email us at campwiggleschicago@gmail.com and we'll be happy to help you.

Where can I update my or my camper's information?

Under your Camper's Gingr profile, you'll see an 'Edit' pencil icon. If you select that, you'll be able to update any information, such as medical history, weight, size, etc.

How do I make a reservation?

Once you log into your Gingr account, you'll find a 'Reservation' tab to input all your reservation information. There's also an option to make repeating reservations!

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Why is a future reservation being blocked?

The system will block a reservation if it is scheduled past a vaccination expiration. Email us and we can hold the spot for you until the vaccinations are updated.

How do I change reservation information?

In your pup's Gingr profile, you'll see a list of all future reservations. To change or cancel a reservation, select the specific date. If you're unable to edit or change anything, it may be too close to the reservation time. Please call or email if you need any assistance.

Other Policies and Fees

What if I need to cancel a reservation?

Day Camp cancellations or changes can be made through your online profile up to 8pm the evening prior to their start. After 8pm your pup's spot has been saved and will be charged at the full rate. For customers without a Play Package, your credit card on file will be charged the Day Camp daily rate. For customers with current Play Packages, a daily credit will be deducted from your package. 

Regular boarding reservations require a 25% deposit that is refundable if cancelled up to 72 hours in advance of their start. Regular boarding reservations cancelled within 24 hours of their start will also incur the full rate of the first night. Holiday boarding reservations (anytime within a week of a major holiday) require a 50% deposit that is refundable if cancelled up to 1 week in advance of their start. Holiday boarding reservations cancelled within 48 hours of their start will also incur the full rate of the first night. There is a 3-night minimum for holiday boarding.

Can I drop off or pick up my pup outside of the standard hours?

Camp is structured for both the pups and the team. If you need to pick up or drop off your dog outside of the allotted hours, we must schedule it ahead of time so it does not conflict with the midday movements of the pups and staff. We cannot accommodate early pickups between 3-4pm on weekdays as this is the time the front desk provides the rest of the team their legally-required breaks.

What if I'm running late and won't make it to Camp until after the last pickup time?

If you’re unable to pick up your pup from Day Camp before the last pickup time (7pm on weekdays, 4pm on weekends and holidays), there is a $5 charge for every 10 minutes past this hour. At 8PM we will board your pup overnight. There will be an extra $25 unscheduled boarding fee, house food fees so your pup can eat, along with the remaining cost changing your daycare reservation to a boarding stay. You will then be able to pick them up the following morning during regular boarding pick up times (7-10am on weekdays and 9-11am on weekends and holidays).

 

For boarding pick ups after allotted boarding pick up hours, your pup’s reservation will be converted to a Late Pickup for Day Camp reservation. This reservation type is then subject to Day Camp policies and pick up times (4pm-7pm on weekdays, anytime before 4pm on weekends and holidays).

What if my boarding pup runs out of food?

We suggest packing a few extra meals for boarding pups just in case you get delayed. If your pup runs out of food while boarding with us we can pick up their specific brand and type from the store. This includes a $10 shopping fee, along with the cost of their food. We can provide house food for $2.50/meal.